Frequently Asked Questions

Dealership Inquiries

What are the requirements to become a PneuTech dealer?

To become a PneuTech dealer, you need to demonstrate a strong understanding of the compressed air industry, possess a robust sales and technical support structure, and share our commitment to quality, efficiency, and customer satisfaction. Previous experience in distributing industrial equipment can be beneficial.

What kind of support does PneuTech provide to its dealers?

PneuTech offers comprehensive support to our dealers, including technical training, marketing materials, and sales support. We also provide access to our experienced team for advanced technical and operational queries, ensuring you have all the tools needed to successfully market and support our products.

Are there exclusive territories available for PneuTech dealers?

Territory availability can vary based on current market presence and dealer performance. We strive to work with our dealers to define territories that offer the most potential for success, without oversaturating a market.

What types of products are available for dealerships through PneuTech?

Our dealership program includes a wide range of products, including rotary screw compressors, nitrogen generators, refrigerated air dryers, filtration systems, and other related compressed air system components. We cater to a diverse range of industries, ensuring a broad market for our dealers.

How does PneuTech ensure product quality and innovation for its dealers?

PneuTech is committed to continuous product development and quality assurance. We invest in research and development to ensure our products meet the highest standards of performance and reliability. Our dealers can confidently sell our products, knowing they are backed by industry-leading technology and quality.

Can dealers receive training on PneuTech products and services?

Yes, we provide extensive training for our dealers covering product knowledge, service protocols, and sales strategies. This training ensures that our dealers are well-equipped to answer customer queries, provide effective solutions, and maintain a high standard of service.

What marketing support does PneuTech provide to its dealers?

PneuTech supports its dealers with a range of marketing materials, including brochures, product datasheets, and digital content. We also offer co-branded marketing initiatives to help increase local market presence and brand awareness.

Warranty & Shipping

What is the warranty period for PneuTech compressors?

PneuTech offers a 5-year warranty on major components of our RK line of compressors and nitrogen generators. Plus, we offer a 10-year warranty on the major components of the RKHD and RSP lines. Additionally, there is a 1-year warranty on the entire unit, excluding regular maintenance.

Does PneuTech's warranty cover international shipments?

Our warranty is generally applicable regardless of location. However, warranty terms may vary slightly based on regional regulations and distributor agreements. We advise confirming the specifics with your local distributor or our customer service team.

How does PneuTech handle the shipping of their compressors and other products?

PneuTech partners with reliable logistics providers to ensure the safe and timely delivery of our products. Shipping options and delivery times may vary depending on the product type and destination. Detailed information will be provided at the time of purchase.

Are shipping costs included in the price of PneuTech products?

Shipping costs are typically not included in the product price and are calculated based on the delivery location, product size, and weight. We strive to provide the most cost-effective and efficient shipping solutions for our customers.

In case of a product defect, what is PneuTech's return policy?

In the unlikely event of a product defect, we request customers to contact their local distributor or our customer service immediately. We will provide instructions for return or replacement in accordance with our warranty policy.

How can I claim a warranty service for my PneuTech product?

To claim warranty service, you should contact the distributor from whom you purchased the product. Provide the product details, proof of purchase, and a description of the issue. The distributor will coordinate with PneuTech to ensure prompt service under the warranty terms.

What happens if my product is damaged during shipping?

If your product is damaged during shipping, report the damage to the carrier and PneuTech as soon as possible. We will work with the logistics provider to resolve the issue and ensure you receive a replacement or repair as needed.

Is expedited shipping available for PneuTech products?

Expedited shipping may be available for certain products and locations at an additional cost. Please discuss your shipping requirements with our sales team or your local distributor to explore available options.

Applications of PneuTech Products

Are there specific PneuTech products recommended for high-precision manufacturing?

For high-precision manufacturing environments, such as electronics or aerospace industries, we recommend PneuTech compressors and nitrogen generators due to their advanced control systems, consistent performance, and the ability to provide clean, dry air, which is essential in precision manufacturing.

How do PneuTech compressors cater to the needs of the food and beverage industry?

In the food and beverage industry, air purity is paramount. Our compressors, particularly those coupled with RDA Series Dryers, ensure a moisture-free and clean air supply, which is critical for food processing and packaging to avoid contamination. You can also leverage our deep expertise in nitrogen generation for any food or beverage production or packaging application.

Is there a PneuTech solution for automotive paint and body shops?

Yes, PneuTech's compressors, such as the RK packages - tank mounted and built-in dryer, are perfect for automotive paint and body shops. They provide a consistent and controlled air supply, which is essential for paint applications and pneumatic tools used in bodywork, all in a small and efficient footprint.

Are PneuTech compressors suitable for small businesses and workshops?

Certainly. Our RK 3-4 Series, part of the Tough & Tiny Series, is specifically designed for small businesses and workshops. They offer a compact and quiet solution without compromising on the efficiency and power needed for various small-scale applications.